Effective January 1, 2015

The Veda Life Ayurveda, LLC (“Veda Life”) privacy policy is designed to provide transparency into our privacy practices and principles, in a format that our customers can read and understand. We are dedicated to treating your personal information with care and respect.

  1. Types of Information We Collect

We collect two basic types of information 1) personal information and 2) anonymous information. We may use personal and anonymous information to create aggregate information about the profile of our customers in whole.

We collect the following categories of information:

Registration

Registration information you provide when creating an account, including your first name, surname, gender, address, phone number, date of birth, email address, username and password.

Surveys; Contests; Sweepstakes

Survey and Promotion information you submit when participating in surveys, contests or sweepstakes. Participation is completely voluntary. The requested information includes contact information and demographic information.

Social Media

Social Media information may be obtain when you choose to link your Veda Life account to Social Media sites. When authorizing a sharing of Social Media accounts, all requested information sharing is listed. Participation is completely voluntary.

 

“Refer a Friend” Information

If you refer a friend to Veda Life, we do not use this information to opt-in your referral into marketing campaigns. An email is sent to the referral and they have the option to opt-in or provide any other type of information covered by this privacy policy.

 

User Generated Content

Information you provide in public forums and other user generated content becomes public information and may be used by Veda Life in the promotion of our products and services. Please be aware that Veda Life cannot control personal information posted within the public areas. We have the right, but not the obligation, to monitor and edit any information generated by a customer on the public or registered user forums.

Transactional Information

 

Transactional information you provide when you purchase a product or service, whether on our websites or through our applications including your postal address, telephone number and payment information.

 

Customer Service Information

Information sent via messaging, chat, email or standard mail, where permitted by law to collect this information.

Analytics Information

 

Information you provide to use when you use our websites and applications including usage, viewing and technical data including your device identifier, IP address and geodata.

 

  1. How We Collect Your Information

 

We collect information you provide us when you request information, products, services, register with us, participate in public forums, respond to surveys, or otherwise interact with us. In addition, we collect data through technology means:

 

Cookies; Javascript; Pixels, etc.

 

We collect information through technology, such as cookies, usage tracking, such as Google Analytics, pixel tracking to track interactions with marketing messaging as well as HTML5 tracking, when you visit our sites and applications.

 

Third-party Sources

 

We acquire information from other trusted sources to update or supplement the information you provided or that we have collected automatically. This helps us serve more targeted content and offers to you.

 

  1. Use of Your Information by the Veda Life Ayurveda, LLC and directly owned subsidiaries

 

Veda Life Ayurveda, LLC, includes many different brands and or directly controlled subsidiaries. Other brands/subsidiaries may have access to your information for the following purposes:

Account Servicing

Provide you with products and services you request and communicate with you about your account or transactions with us or send you information about features of our sites and applications or changes to our policies.

 

Call you to follow up on your order, including follow-up on renewals and marketing of ancillary products or services.

 

Offers and Promotions

 

Send you offers and promotions for our products and services or third-party products and services that we believe you may be interested in as well as provide you with advertising based on your activity on our sites and applications and on third-party sites and applications.

 

Service Optimization

 

Optimize or improve our products, services and/or operations. This may include customer feedback submitted to Veda Life customer service. You agree that in submitting feedback, Veda Life may anonymously use this feedback in marketing and promotion activities in all types of media without compensation to you.

 

  1. Sharing Your Information with Other Companies

 

We will not share your personal information outside Veda Life Ayurveda LLC except in the following limited circumstances:

i.  When you explicitly allow us to share your personal information

ii.  When companies perform services on our behalf, like package delivery and customer service; these companies are prohibited from using your personal information for purposes other than those requested by us or required by law.

iii.  When we share personal information with third parties in connection with the sale of a business, to enforce our Terms of Use, to ensure the safety and security of our customers, to protect our rights and property, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law.

 

  1. Your Controls and Choices

 

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information, including:

i.  You may correct, update and delete your registration account

ii.  You may change your choices for subscriptions, auto-ships, newsletters and alerts.

iii. You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and service.

iv. You may opt-out of follow up/promotional phone calls with the exception of calls related to your account, orders, unpaid invoices or other information you have requested

v. You may request access to the personal information we hold about you.

 

You may exercise your controls and choices by contacting Customer Service at support@livevedalife.com. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you.

 

  1. Data Security, Integrity and Retention

 

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measure that are design to protect customer information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measure are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

 

  1. Data Transfers, Storage and Processing Globally

 

We operate globally and may transfer your personal information to individuals in subsidiary companies in locations around the world for purposes described in this privacy policy. Wherever you personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. Additionally, when using or disclosing personal information transferred from the European Union, we abide by the Safe Harbor Principles as set forth by the U.S. Department of Commerce, use stand contract clauses approved by the European Commission, adopt other means under European Union law for ensuring adequate safeguards, or obtain your consent. We also apply the substantive requirements of the Safe Harbor Principles when transferring personal information from Australia.

 

  1. Changes to this Privacy Policy

 

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We ill provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent.

 

  1. Comments and Questions

 

If you have comments or questions about this privacy policy, please contact Customer Service.

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