Effective January 1, 2015
- Types of Information We Collect
We collect two basic types of information 1) personal information and 2) anonymous information. We may use personal and anonymous information to create aggregate information about the profile of our customers in whole.
We collect the following categories of information:
Registration information you provide when creating an account, including your first name, surname, gender, address, phone number, date of birth, email address, username and password.
Surveys; Contests; Sweepstakes
Survey and Promotion information you submit when participating in surveys, contests or sweepstakes. Participation is completely voluntary. The requested information includes contact information and demographic information.
Social Media information may be obtain when you choose to link your Veda Life account to Social Media sites. When authorizing a sharing of Social Media accounts, all requested information sharing is listed. Participation is completely voluntary.
“Refer a Friend” Information
User Generated Content
Information you provide in public forums and other user generated content becomes public information and may be used by Veda Life in the promotion of our products and services. Please be aware that Veda Life cannot control personal information posted within the public areas. We have the right, but not the obligation, to monitor and edit any information generated by a customer on the public or registered user forums.
Transactional information you provide when you purchase a product or service, whether on our websites or through our applications including your postal address, telephone number and payment information.
Customer Service Information
Information sent via messaging, chat, email or standard mail, where permitted by law to collect this information.
Information you provide to use when you use our websites and applications including usage, viewing and technical data including your device identifier, IP address and geodata.
- How We Collect Your Information
We collect information you provide us when you request information, products, services, register with us, participate in public forums, respond to surveys, or otherwise interact with us. In addition, we collect data through technology means:
We collect information through technology, such as cookies, usage tracking, such as Google Analytics, pixel tracking to track interactions with marketing messaging as well as HTML5 tracking, when you visit our sites and applications.
We acquire information from other trusted sources to update or supplement the information you provided or that we have collected automatically. This helps us serve more targeted content and offers to you.
- Use of Your Information by the Veda Life Ayurveda, LLC and directly owned subsidiaries
Veda Life Ayurveda, LLC, includes many different brands and or directly controlled subsidiaries. Other brands/subsidiaries may have access to your information for the following purposes:
Provide you with products and services you request and communicate with you about your account or transactions with us or send you information about features of our sites and applications or changes to our policies.
Call you to follow up on your order, including follow-up on renewals and marketing of ancillary products or services.
Offers and Promotions
Send you offers and promotions for our products and services or third-party products and services that we believe you may be interested in as well as provide you with advertising based on your activity on our sites and applications and on third-party sites and applications.
Optimize or improve our products, services and/or operations. This may include customer feedback submitted to Veda Life customer service. You agree that in submitting feedback, Veda Life may anonymously use this feedback in marketing and promotion activities in all types of media without compensation to you.
- Sharing Your Information with Other Companies
We will not share your personal information outside Veda Life Ayurveda LLC except in the following limited circumstances:
i. When you explicitly allow us to share your personal information
ii. When companies perform services on our behalf, like package delivery and customer service; these companies are prohibited from using your personal information for purposes other than those requested by us or required by law.
- Your Controls and Choices
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information, including:
i. You may correct, update and delete your registration account
ii. You may change your choices for subscriptions, auto-ships, newsletters and alerts.
iii. You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and service.
iv. You may opt-out of follow up/promotional phone calls with the exception of calls related to your account, orders, unpaid invoices or other information you have requested
v. You may request access to the personal information we hold about you.
You may exercise your controls and choices by contacting Customer Service at firstname.lastname@example.org. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you.
- Data Security, Integrity and Retention
- Data Transfers, Storage and Processing Globally
- Comments and Questions